Data protection

Privacy Policy

This policy explains what information Discount Flights Desk collects, why we collect it, and how we use it to handle flight inquiries.

What We Collect

  • Name and contact details
  • Travel route and dates
  • Passenger and cabin preferences
  • Messages sent to our team
  • Basic website usage information

1. Who We Are

Discount Flights Desk operates a flight search and agent-assisted quote website. We collect limited customer information so our agents can respond to flight inquiries and provide fare support.

2. Information You Give Us

When you submit a flight inquiry, callback request, contact form, phone request, or WhatsApp message, we may collect your name, phone number, email address, preferred contact method, travel route, dates, passenger count, cabin class, selected flight estimate, and any message you provide.

3. Information Collected Automatically

We may collect basic technical information such as browser type, device type, pages visited, approximate location, and date/time of access. This helps us improve website performance, security, and customer experience.

4. How We Use Your Information

We use your information to respond to inquiries, prepare fare quotes, contact you about requested flights, manage admin records, improve our website, protect against misuse, and maintain service quality.

5. Sharing Your Information

Where needed to answer your request or arrange travel, we may share relevant details with airlines, travel suppliers, payment providers, technology service providers, or professional advisers. We only share information that is reasonably necessary for the purpose.

6. WhatsApp, Phone, and Email

If you contact us through WhatsApp, phone, or email, those services may process your data according to their own privacy policies. Please avoid sending sensitive information unless it is required for your travel request.

7. Cookies

Our website may use cookies or similar technologies to support site functionality, remember preferences, understand page usage, and improve performance. You can control cookies through your browser settings.

8. Data Retention

We keep inquiry records for as long as reasonably needed to handle customer service, follow up on travel requests, maintain business records, and meet legal or accounting requirements. When information is no longer needed, it should be deleted or anonymised.

9. Your Rights

Depending on the laws that apply to you, you may have the right to request access, correction, deletion, restriction, or withdrawal of consent for certain personal data. To make a request, contact us using the details below.

10. Security

We use reasonable administrative and technical measures to protect customer information. No website or communication method is completely secure, so please use care when sending personal details online.

11. Updates to This Policy

We may update this privacy policy from time to time. The latest version will be published on this page.

12. Contact

For privacy questions, contact us at sales@example.com or call +923001234567.