The customer journey
1. SearchCustomer enters route, dates, passengers, and cabin preference.
2. Agent checkYour fare desk reviews live options, alternate airports, airline rules, and unpublished phone deals.
3. CompareBaggage, seats, stopovers, date changes, and total fare conditions are explained clearly.
4. ConfirmCustomer books only after speaking to your agent and agreeing the final quote.
Why customers call
Most flight searches show a price, but not the full story. A phone-first model helps customers understand whether the fare is practical for baggage, timings, family travel, changes, and total value.